Erato Mobile Lifestyle Spa – Guest Etiquette

    At Erato Mobile Lifestyle Spa, we aim to provide you with a luxurious spa experience in the comfort of your own space. To ensure a seamless and enjoyable experience for both you and our therapists, please observe the following etiquette guidelines:

    1. Booking and Arrival:

    – Booking: Please schedule your appointment in advance by contacting us via phone at +27719104650 or email at [info@eratolifestylespa.co.za]. Bookings are subject to availability.

    – Time Allowance: Please allow for an hour of time around your scheduled appointment to account for our therapist’s travel to your location. This ensures that our therapists can arrive promptly and provide you with a relaxing experience without feeling rushed.

    – Timeliness: Please be ready to receive our therapists at the scheduled appointment time. We aim to provide punctual service, and your cooperation in being ready on time is greatly appreciated.

    2. Preparation:

    – Space: Ensure that you have a clean and clutter-free area available for the spa treatment. Our therapists will need space to set up their equipment and move around comfortably.

    – Comfort: We recommend wearing loose, comfortable clothing to fully enjoy your spa experience. Please also have clean towels and a suitable area for relaxation prepared.

    3. Communication:

    – Preferences: Let our therapists know of any preferences or special requests you may have regarding the treatment, such as pressure intensity or specific focus areas.

    – Feedback: Your feedback is valuable to us. Please feel free to communicate any concerns or feedback during or after the treatment, so we can ensure your satisfaction.

    4. Respect and Privacy:

    – Respect: Treat our therapists with kindness and respect. They are dedicated to providing you with a professional and enjoyable spa experience.

    – Privacy: Our therapists adhere to strict confidentiality guidelines. Rest assured that your personal information and any discussions during the treatment will remain confidential.

    5. Payment:

    – Payment Method:We accept cash or electronic funds transfer (EFT) as payment methods. Payment is due at the time of booking or immediately after the treatment, as agreed upon.

    6. Cancellation Policy:

    – Cancellation: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Late cancellations may be subject to a cancellation fee.

    7. Enjoyment:

    – Relax: Take this time to unwind and relax. Allow yourself to fully enjoy the spa treatment and the benefits it brings to your well-being.

    Thank you for choosing Erato Mobile Lifestyle Spa for your wellness needs. We look forward to pampering you and providing you with an exceptional spa experience.

    Medical Concerns

     

    We respect the health of our guests. If you have a medical condition, we ask that you consult your physician prior to receiving spa services. Guests who are pregnant must be past their 13th week of pregnancy to receive select treatments.

     

    POPIA Compliance

     

    You are receiving this information because you have subscribed to the Erato Mobile Spa group contact list and have given consent in some or other way to receive information from Erato Mobile spa group and its social media platforms in accordance with the Protection Of Personal Information Act (POPIA).

     

    Should you wish to have your details removed from our database: Reply ‘NO’ to info@eratolifestylespa.co.za